Arass products

Frequently Asked Questions

  • How to place an order?

    Ordering can be made from Monday to Friday preferably by online. Upon receipt of the order, a proforma invoice will be faxed/emailed to you.

  • How long will it take to have my shipment arranged?

    Kindly allow for a minimum of 5-7 days for shipment to be arranged. Delivery will be on the first available flight by cargo space obtained from the airlines concerned.

  • What are the sizes of the box and what will the packing be like?

    All the fishes will be packed in a Styrofoam box measuring 49x36.7x32.3cm or 64x48x36cm to ensure proper protection against temperature fluctuation. Fishes are packed with double layered polyethylene bags in a Styrofoam box that are further protected with a corrugated cardboard box. You can be assured that our packing procedures are compliant with international standard and requirement for the fisheries industry.

  • What is the guarantee and claims ?

    We guarantee more than 95% arrival and claims for DOA (Dead on Arrival) will be acknowledged if it constitutes more than 5% of the total fish ordered. Claims must be made with Photos within 24 hours of the arrival of the sent shipment. If due to Airline delay of shipment where high mortality are observed must be presented directly to the respective airline. Airline must be notified upon clearance by filling up a complaint/bad discrepancy form for verification. The airline concerned must be informed immediately for cases such as missing cartons or documents upon arrival.

  • How do we obtain the pricelist and current stocklist?

    Actuel price lists will be sent upon request by email or you can visit in our webpage under Product. However, for price lists you have to register. Current stocklist will be send to all our registerd cutomers monthly via email.

  • How do we measure the size of the fish?

    All sizes shall be measured in centimeters(cm) from the mouth to the end of the tail and are as accurate as possible.

  • What is our trading currency?

    All prices will be quoted in Euro or Dollar and are subject to changes in case of need.

  • What are our payment terms?

    Advance payment are required and payment is to be made by bank draft or telegraphic transfer(T.T). Personal cheques and Letters of Credit will not be accepted.

  • What is the standard packing quantity?

    Standard packing is in the choice of a standard box approximately around 12 kg or a big box weighing around 16 kg for tropical fish and 18-22 kg for Red sea fish. Packing for tropical fish in a standard box consist 4 bags while big box consist of 6 bags per box, While for redsea fish packed individual for instance Surgeon fish Small seiz will be packed 12pcs/box, Medium 8pcs/box and Larg 4pcs/box. Packing quantity for each species are listed on our pricelist booklet which also acts as a packing list. Packing quantity can be increased or decreased depending on the destination and consignee are advised to ask for assistance on this matter.

  • What is the box size for aquatic plants?

    Aquatics plants are packed in 535 x 380 x 230 mm Styrofoam box weighing=8kg. A Styrofoam box can contain: Loose plants 900-1200 pieces Rubber banded bunch ˜300 – 400 bunches Lead bunch ˜250 – 300 bunches Small pot ˜60 – 70 pots Large pot ˜120 – 150 pots

  • What documentation is required for the shipment clearance?

    Generally a Health Certificate(Fish), Phytosanitary Certificate (plants only),Airway bills, shipment invoice are needed for shipment clearance. Some destination may need Certificate of Origin and other relevant documents that are made compulsory by respective local authorities. In cases where other documents are required, please notify us to avoid unnecessary delays on the shipment.